Our goal is to earn your confidence, help you make solid, educated decisions about your insurance needs, and to develop a relationship with you that will last.
Kevin is on a roll! Here are two more compliments he received recently ...
"Thanks Kevin. Your assistance is truly appreciated." - Charles S.
"Perfect, thank you Kevin. YOU R THE BEST!" - Mike P.
Emailed to Kevin ... "YOU ARE THE GREATEST!" - James Way
Kevin had this in his inbox ... "Thanks Kevin! Always appreciate your attention and the great work you do for us!" - Tanya Ybarra
Vicki recently received this as part of an email ... "You guys are the BEST!" - Karen Braun, Birmingham
Another email Kevin received from a happy client ... "I want to thank you and Hanover for the outstanding process you led in resolving my damage claim. I picked up my car last Thursday, and am very pleased with the results." - Rick Vanker, Sylvan Lake
After remarketing his account, Mr. Josh Stern sent this in an email to our agent Kevin Ostheimer, "You did an incredible job. Thanks!"
"Thanks Vicki for all your help. Looking forward to many happy years with Berkfield!" God Bless, Joanne Jackson
"Hi Mr. Berkfield! - I just wanted to write and let you know how wonderful it is to work with Tammy Powers. She is always very pleasant, helpful, patient, and informative. I never feel pressured with her and I feel very confident with her advice/help. She is reliable and a woman of her word. Always a pleasure to speak with her. I have a smile on my face after each encounter. Thought with all that is going on in this world, a bit of good words would be nice to read!" Sincerely, Leann Piechocki
Mr. Adcock brought Vicki flowers today. The card he attached says it all.
"Hey there Amina ... I so very much appreciate all your help this morning. You are the best. I was pretty rattled this a.m., and you and Kevin being there for me really helped. Many thanks, Ursula Scroggs."
"Hi Berk - I was just emailing Vicki Rautio, and it dawned on me that in all the years she has been working with me providing 2nd-to-none service, I have yet to let you know how much I appreciate her and the great work she does. Your staff is fantastic, and I want you to know that from where I sit you have done well putting your team together. Since I started my business in mid-2013, I have also worked closely with Yolenda Price, another dynamite employee. I know every time I call your office I am going to get the red carpet treatment from these individuals. So, cheers to them! And ... cheers to you for putting together this wonderful staff." Sincerely, Keith Barron - Auburn Hills, MI
"I have known Rick and his agency for many years. He and his staff have always been very professional. They go the extra mile to solve your insurance problems. Have recommended to friends and clients over these many years." Frank Salucci - Rochester, MI
After assistance with confusion on a claim, Kevin received this ... "Thanks Kevin - you get the Sherlock Holmes award of the day! We really appreciate your help." - Jean Pizzi
Jean Pizzi also says ... "Yolenda has been fantastic and has been our insurance representative for many, many years. We have 100% confidence in her an have come to look at her as a member of our team. In fact we left State Farm on the personal side to give the business to your company because of Yolenda. Then Vicki has handled the personal side for many years and is there whenever we have needed her. She and Kevin have been a huge help on our recent issue."
"PERSONAL SERVICE AT ITS BEST -You are definitely not a number with these guys - they know you! Policies are clearly explained, honest recommendations given, and your thought and circumstances are taken into account. All queries and changes are handled efficiently and quickly. Other insurance agents need to learn from this team - highly recommended." Paul Lester - Sylvan Lake, MI
"THEY'RE THE VERY BEST" - I have been a client of Berkfield & Co, Ltd for more than 30 years. They are the best! Always professional, helpful and quick to respond to whatever the situation may be; whether to ask a question, file a claim or check for optional plans that offer the best coverage at the best rate.
A few years ago, when insurance premiums were rising at an alarming rate, I contacted the Agency to see what options I had. They thoroughly researched my situation and offered several alternatives that would maintain current coverage levels while reducing premium amounts, I was very pleased with the results. I highly recommend Berkfield & Co, Ltd for personal, professional and business insurance needs ... with absolutely no reservations." Michael Brice - West Bloomfield, MI
"Thank you for calling back so quickly." E.B. - Waterford, MI
"WOW! BEST CUSTOMER SERVICE" - "I cannot say enough about the customer service I have received at Berkfield. They are prompt to return phone calls and emails, and the claim service is a breeze. I can't think of using anyone else for all of my insurance needs." Wendee H. - Royal Oak
"You're the best. That's why we stay with you." Frank - Bloomfield Hills, MI
"Great experience with your company! Especially Vicki R." Chris Higgins - Waterford, MI
"I appreciate your help. You're awesome." Sandy - Clarkston, MI
"UTMOST INTEGRITY - "If you want to deal with an agency that has incredible integrity and that always looks out for their clients' best interest, Berkfield & Co. is the place to be. I will never deal with anyone else for my insurance policies." Sidney S. - Lake Orion
"You feel like family to me and I've never even met you." Scott M. - Livonia, MI
"I can't believe no one has ever explained that to me before now." Theresa F. - Royal Oak, MI
"GREAT PLACE - "Vicki is the best agent I have ever had. She is always on top of my insurance and how to get the best rates without compromising my coverage." Glenn J. - Waterford
One of our newer Personal Lines Agents had a client say to her ...
"Tammy, I'm so glad I found you on LinkedIn. I don't want anyone else helping me with my insurance and your old office wouldn't tell me where you moved to."
"We have always had great service with your insurance agency. We give you an A+ in customer service." Ted Plafchan - Clarkston, MI
"I have never had a negative experience as long as I have been a client of Berkfield & Co. and have always been treated with respect.' Joan Fetterman
"We have had nothing but good service from Berkfield & Co. We usually communicate with Vicki and Tammy. They always respond reasonably and resolve whatever issue(s) we may have expediently." Carrie Fowler
Apparently when I called last year there was a miscommunication on my part. I found out from Vicki today that there isn't PIP on motorcycles. My fault. I have been very happy with Berkfield & Co for many years. I will continue!
Thanks, Mary Cox